Cancellation & Refund Policy
24-Hour Cancellation Window
We understand that plans can change. You may cancel your order within 24 hours of placing it. Payment gateway charges will be deducted from the refund amount.
• Contact us via WhatsApp: +91 XXXXXXXXXX
• Share your order number in the message
• Refunds are processed within 5–7 business days (after deducting payment gateway charges)
• Simple and hassle-free cancellation within 24 hours
After 24 hours, cancellations may not be accepted as order processing and dispatch procedures begin.
Order Processing & Delivery
• Orders are processed after full payment confirmation
• Estimated delivery timeline: 20–45 days from order confirmation
• We deliver across India
• Free shipping available in major cities
• Minimal charges may apply for remote areas
Refund Policy
We do not accept returns once the product has been delivered and used.
Refunds are only applicable in the following cases:
• Order cancelled within 24 hours
• Product received damaged (must be reported before use)
• Wrong product delivered
Approved refunds will be processed to the original payment method within 5–7 business days.
Damage & Replacement Policy
We recommend customers inspect the BBQ grill immediately upon delivery.
We Will Assist If:
• Product is physically damaged during shipping (photo proof required)
• Parts are missing at the time of delivery
• Product received is different from the order
Important:
• Any damage must be reported before first use
• Once the grill has been used, no refund or replacement will be provided
What Is Not Covered
• Damage after use
• Rust due to weather exposure
• Wear and tear from charcoal heat
• Improper handling or storage
• Damage due to misuse or negligence
• Modifications made by the customer
Safety Responsibility
BBQ grills involve fire and high heat. Customers are responsible for:
• Safe outdoor usage
• Keeping grill away from flammable materials
• Not leaving grill unattended
• Proper cleaning and maintenance after use
BBQKings is not liable for injuries or damages caused by improper usage.
Exception Cases
In rare situations, management may review special refund requests such as:
• Major manufacturing defect reported before use
• Product fundamentally different from what was ordered
All such cases are reviewed individually.
How to Report an Issue
WhatsApp (Fastest): +91 XXXXXXXXXX
Email: info@bbqkings.in
Hours: Monday–Saturday, 9 AM – 6 PM IST
When reporting an issue, please include:
• Order number
• Clear photos of the product
• Description of the issue
• Delivery date
Our Commitment
At BBQKings, our goal is to help families across India enjoy unforgettable BBQ moments. We are committed to fair policies, transparent communication, and delivering quality charcoal grills for your gatherings. 🔥